Evaluating Systems of Care: Continuous Quality Improvement

Systems of care should seek to continuously improve their efforts, even if they do not find anything wrong with their current methods. The process through which this is achieved is the focus, rather than the individual. The following links include articles that systems of care may find useful to meet their goals.

Publications

Putting the Pieces Together: Guidebook for Fact-Based Decision Making to Improve Outcomes for Children and Families

Technical Assistance Partnership for Child and Family Mental Health (2012)

Unbundles the “data puzzle” and gives you important basics that will help you more effectively identify, use, and evaluate and monitor practices, services, and outcomes for children, youth, and families involved in a system of care. This practical guide focuses on the data necessary to build virtually every element of the infrastructure of a system of care. With an effective data-driven, decision-making system, you can more easily analyze performance data. In turn, the facts become the key driver for your organization’s quality improvement activities.

Building Systems of Care: A Primer

Georgetown University Child Development Center, National Technical Assistance Center for Children’s Mental Health (2002)

Fundamental technical assistance tool for state and local stakeholders engaged in developing systems of care for children with behavioral health disorders and their families.

Developing Outcome Strategies in Children's Mental Health (For Purchase)

Hernandez, M. and Hodges, S. [Eds.] (2001)

Designed to help practitioners recognize the value of measuring outcomes in children's mental health services, this book shares the realities of developing and sustaining outcome-based evaluation strategies that help individuals and organizations understand what their programs have accomplished.

Presentations

Continuous Quality Improvement in Systems of Care (PowerPoint)

Manteuffel, B., Dague, B., Stormann, C., and King, T. (2007). Webinar presented for the Technical Assistance Partnership for Child and Family Mental Health, Washington, DC.

Presents a basic framework for continuous quality improvement (CQI) as well as how to use data to inform the community CQI processes; provides real community examples of effective improvement strategies.